Placeholder document — this must be reviewed by a qualified lawyer before publication.
Last updated: 24 September 2026
1. Who we are
QuantivoFx is the trading platform at quantivofx.com. Quantivo Ltd (company registration number 55624915), whose registered office is at 220-224 Tottenham Ct Rd, London W1T 7PZ, United Kingdom, is the data controller for the personal data described in this policy. Our data protection contact is privacy@quantivofx.com.
Quantivo Ltd is registered in England and Wales, company number 55624915, registered office 220-224 Tottenham Ct Rd, London W1T 7PZ, United Kingdom. No financial services authorisation is held or claimed, and company registration is not a permission to carry on regulated business.
2. Data we collect
- Identity and contact data: your name, email address, phone number, country and, where we ask for it, your date of birth and copies of your identity documents.
- Account data: your account type, reporting currency, balances and the appearance settings you choose.
- Trading data: the orders you place, your positions, the margin they use and your profit and loss.
- Funding data: your deposit and withdrawal requests, the payment method used for each, and your fund history.
- Communications: the emails you send to our support team.
- Technical data: IP address, sign-in times, device and browser information, and analytics about how you use the site, collected through cookies.
3. Why we process your data
- To open and run your account, confirm your email address, and check your identity when a check is needed.
- To let you place and close trades, keep track of your margin, and show your profit and loss.
- To review deposits and withdrawals before any money moves.
- To meet our legal duties, including anti-money-laundering, sanctions and tax-reporting obligations.
- To answer your questions and deal with complaints.
- To detect and prevent fraud and unauthorised access to accounts.
- To send you service messages and, where you have agreed, news about our own products.
4. Legal bases
We rely on the contract we have with you to run your account and carry out your trades; on our legal duties to check identity and keep records; on our legitimate interests to prevent fraud, keep the platform secure and improve it; and on your consent for non-essential cookies and for marketing emails.
Where we rely on legitimate interests, we have balanced them against your rights, and you may object at any time. Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect anything we did before you withdrew it.
6. Retention
We keep identity, trade and funding records for as long as the law requires after your relationship with us ends. We keep them longer where a dispute, an investigation or a specific legal duty requires it. Marketing preferences and website analytics are kept for shorter periods. When a retention period ends, we delete the data or make it anonymous.
7. Your rights
Subject to the law, you may ask to see the personal data we hold about you, ask us to correct anything that is inaccurate, ask us to delete it, ask us to restrict or stop processing it, ask for a copy in a portable format, and withdraw consent you have given. You also have the right to complain to the data protection supervisory authority in the country where you live (Information Commissioner's Office).
To use any of these rights, write to privacy@quantivofx.com. We will reply within one month. Where we cannot do what you ask, such as where we must keep trading records by law, we will explain why.
8. International transfers
Some of the providers we use are based outside the country where you live, so your data may be processed elsewhere. Where that happens, we put safeguards in place before the data is transferred, such as an adequacy decision or Standard Contractual Clauses agreed with the provider. The safeguard we use depends on the provider and the data involved.
10. Contact
Data protection questions: privacy@quantivofx.com. General support: support@quantivofx.com. Postal: Data Protection Officer, Quantivo Ltd, 220-224 Tottenham Ct Rd, London W1T 7PZ, United Kingdom.