FAQ
How this platform behaves.
Entries are grouped by topic and cover the detail the other pages leave out. Definitions of CFD, margin, leverage and stop loss are held in the glossary.
Demo accounts
A demo account starts with simulated funds. That balance is not real, cannot be withdrawn and cannot be funded, and the account carries no financial exposure.
Live accounts
A live account is funded by you and opens at a zero balance. It runs on the same instrument list, the same prices and the same order ticket as a demo account.
Standard and Raw
Standard and Raw are the two account types. Standard is the default, and Raw quotes a tighter price with a commission on each trade.
What the terminal includes
The dashboard, the instrument list with search and category filters, the price chart, the order ticket, open positions and orders, and the risk summary.
The account record
Settings hold the name, phone number and country on the account, and the payment methods available to it follow the country recorded there.
Reporting currency
The reporting currency is US dollars, euros or pounds sterling. Changing it alters the denomination label only, and no currency conversion is applied.
Cost structure by account type
Standard carries no separate commission, because the cost sits inside the quoted price. Raw pairs a tighter quoted price with a commission on each trade.
Leverage limits and funding thresholds
Each account type carries its own leverage limit and its own funding threshold. The current figures appear on the account types page, on your own account and on the order ticket.
What an account costs to open
Opening an account carries no charge. A live account opens at a zero balance, and the cost of trading comes from the quoted price and, on Raw, the commission charged on each trade.
Installation
The terminal runs in a web browser. There is no installation and no desktop executable. A demo account is the route to the terminal.
Mobile use
The terminal operates in a mobile browser with bottom navigation, a slide-out menu, pull-to-refresh and larger touch targets. No application store package is published, nothing is downloaded or installed, and no notification or biometric feature is provided.
Markets covered
Forex, Commodities, Crypto, Indices and Shares. The instrument list carries a search box and category filters.
Order ticket
Buy or sell, the margin commitment, and a leverage selection up to the applicable limit. Stop loss and take profit are optional. The margin requirement is disclosed before the order is submitted.
Positions and risk summary
Open positions and open orders carry live profit and loss and a close control. The risk summary reports equity, margin used, realised and unrealised profit and loss, and win rate.
Appearance
A dark or light appearance with a choice of colour schemes, stored per device.
Leverage limits
Leverage is selected per order up to the limit applicable to the account type. The limit and the resulting margin requirement are shown before the order is submitted.
Margin on open positions
Funds committed as margin to an open position are held for the life of that position and are not available for withdrawal until it is closed.
Stop loss and take profit
Both are optional instructions attached to an order. The price at which the position closes is not fixed by either instruction.
Simulated funds
A demo account carries no financial exposure. Its balance cannot be funded or withdrawn.
The wallet
The Wallet screen holds your balances, your fund history, your positions and your trade history.
Deposits
A deposit is arranged from the Wallet screen, using one of the methods configured for the account region.
Withdrawals
You can withdraw available funds. Funds held as margin for an open position are not available until that position is closed.
Payment methods
Payment methods are configured per region, and each one carries its own minimum and maximum.
Fund history
Fund history lists every deposit and withdrawal made on the account.
Questions about your own account
Entries here describe how the platform behaves. A question about your own account goes to support@quantivofx.com.